Privacy Policy | ACT One Learning

ACT One Learning Corp.
Effective Date: December 8, 2025

ACT One Learning Corp. (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our users, learners, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in British Columbia and Alberta.

By accessing our website, enrolling in our programs, or using our services, you consent to the practices described in this Privacy Policy.

1. What Is Personal Information

Personal information means any information that can identify an individual, including but not limited to:

Name
Email address
Phone number
Mailing address
Payment and billing information
Login credentials
Course progress and certification records
Communication history
IP address and device data

2. How We Collect Personal Information

We may collect personal information when you:

Register for courses or programs
Create an account
Make a purchase
Contact us
Subscribe to newsletters
Complete assessments or surveys
Access our website or learning platform

3. Purpose of Collection

We collect personal information for the following purposes:

To deliver and manage educational services
To create and administer user accounts
To process payments and issue receipts
To provide certifications and learning records
To communicate with you about programs and updates
To improve our services and user experience
To meet legal and regulatory obligations
To prevent fraud and ensure platform security

4. Consent

We obtain your consent in one or more of the following ways:

When you voluntarily provide information
When you agree to terms during registration
Through continued use of our services

You may withdraw your consent at any time, subject to legal and contractual restrictions.

5. Disclosure of Personal Information

ACT One Learning does not sell personal information. Personal information may be shared only in the following circumstances:

With service providers who support our operations, such as IT services, hosting providers, payment processors, learning management systems, and communication platforms
With content and certification partners, including Blanchard, Wiley, and Priority, where necessary to deliver training programs, manage enrollments, issue certifications, or meet reporting obligations
When required by law or legal process
To protect our legal rights, users, or system security
In connection with a business transaction, such as a merger, restructuring, or asset transfer

All third-party service providers and partners are contractually required to protect personal information in accordance with Canadian privacy laws and to use such information only for authorized purposes.

6. Data Storage & International Transfers

ACT One Learning stores all personal information electronically within Microsoft 365 data centres located in Canada. Personal information is not stored outside of Canada.

Limited technical processing related to security monitoring, threat detection, and system performance may occur through automated systems operated by our service providers. ACT One Learning remains accountable for all personal information under its control and ensures appropriate contractual, technical, and organizational safeguards are in place in accordance with Canadian privacy laws.

7. Security Safeguards

We use administrative, technical, and physical safeguards to protect personal information, including:

Secure servers
Encrypted transactions
Restricted internal access
Regular system monitoring

Despite these safeguards, no system can be guaranteed 100% secure.

8. Retention of Information

ACT One Learning retains personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet legal, regulatory, and contractual requirements.

In most cases, personal information is retained for a period of up to seven (7) years. Once this retention period has expired, information is securely destroyed, deleted, or anonymized in accordance with industry best practices.

9. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

Access your personal information
Request corrections
Withdraw consent
Ask how your data is used
File a privacy complaint

Requests may be submitted to:

Privacy Officer – ACT One Learning Corp.
Email: Privacy@ActOneLearning.com
Mailing Address: 240, 2333 18 Ave NE, Calgary, AB T2E 8T6

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze traffic patterns
Deliver relevant content

You may disable cookies through your browser settings, though some features may not function properly.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted immediately.

12. Third-Party Links

Our website may contain external links. We are not responsible for the privacy practices of third-party websites.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date. Continued use of our services after changes indicates acceptance.

14. Contact Information

For privacy inquiries or complaints:

ACT One Learning – Privacy Officer
Email: Privacy@ActOneLearning.com
Phone: (250) 342-5877
Address: 240, 2333 18 Ave NE, Calgary, AB T2E 8T6